Restrictions for Using "TeamViewer"

2019/06/21 par CSO

"TeamViewer" is a remote support technology to allow screen sharing from any desktop or mobile device.

Remote connections to a CERN device via "TeamViewer", in particular made by third parties external to CERN, to any CERN equipment must be authorized and supervised sur place by the corresponding owner or main user of that device. Using the "Unattended Access" feature (see screenshot below) must be avoided unless the connection is made towards equipment owned by the same third party and both end-points are hosted within CERN.

Please also note that ending a connecting does not close the TeamViewer software. It must be closed manually or the third party can reconnect anytime without any further authorization.